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span{background:#d49a91;animation:none}.realtime-identity-strip{background:#f8faf8;border:1px solid #dbe4de;border-radius:10px;gap:3px;margin:12px 0;padding:12px 13px;display:grid}.realtime-identity-strip span{color:#728179;letter-spacing:.09em;text-transform:uppercase;font-size:7px;font-weight:850}.realtime-identity-strip strong{color:#30493d;font-size:10px}.realtime-identity-strip small{color:#829087;font-size:8px;line-height:1.4}.realtime-controls{flex-wrap:wrap;gap:8px;margin:13px 0 0;display:flex}.realtime-controls button{color:#476458;cursor:pointer;background:#fff;border:1px solid #cbd8d0;border-radius:8px;align-items:center;gap:7px;min-height:36px;padding:0 11px;font-size:9px;font-weight:750;display:inline-flex}.realtime-controls button:hover:not(:disabled){border-color:var(--green);outline:none}.realtime-controls button:focus-visible{border-color:var(--green);outline:none}.realtime-controls button.muted{color:#8a4037;background:#fff3f1;border-color:#e1b9b2}.realtime-controls 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0;border:0;font-size:9px;font-weight:700}.voice-question h4{letter-spacing:-.02em;max-width:620px;margin:13px 0 18px;font-family:Georgia,serif;font-size:clamp(21px,3vw,29px);line-height:1.2}.voice-question>label{margin:0!important}.voice-question input{min-height:49px;font-size:14px}.voice-answer-actions{flex-wrap:wrap;align-items:center;gap:9px;margin-top:12px;display:flex}.voice-answer-actions .primary-button{min-height:42px}.microphone-button{color:#155c45;cursor:pointer;background:#e9f5ee;border:1px solid #9dbbad;border-radius:9px;align-items:center;gap:8px;min-height:42px;padding:0 14px;font-size:10px;font-weight:800;display:inline-flex}.microphone-button>span{color:#b34338;font-size:13px}.microphone-button:hover:not(:disabled){border-color:var(--green);outline:none;box-shadow:0 0 0 3px #176b4f1a}.microphone-button:focus-visible{border-color:var(--green);outline:none;box-shadow:0 0 0 3px #176b4f1a}.microphone-button.listening{color:#8f342b;background:#fff0ed;border-color:#b34338;animation:1.2s ease-in-out infinite mic-pulse}.microphone-button:disabled{cursor:not-allowed;opacity:.58}.voice-skip{color:#64766d;text-underline-offset:3px;cursor:pointer;background:0 0;border:0;min-height:40px;padding:0 8px;font-size:9px;font-weight:750;text-decoration:underline}.voice-fallback{color:#776344;margin:11px 0 0;font-size:9px;line-height:1.45}.captured-facts{flex-wrap:wrap;gap:7px;margin:-3px 0 12px;display:flex}.captured-facts>span{color:#3d5549;background:#f8faf8;border:1px solid #dce5df;border-radius:999px;align-items:center;gap:7px;min-height:34px;padding:7px 10px;font-size:9px;font-weight:750;display:inline-flex}.captured-facts small{color:#7f8c85;letter-spacing:.07em;text-transform:uppercase;font-size:7px;font-weight:800}.party-room-panel{color:#6c5026;background:#fff9ef;border:1px solid #e5d4b6;border-radius:11px;margin:12px 0;padding:14px}.party-room-panel.has-room{color:#315b49;background:#f1f8f4;border-color:#bdd7ca}.party-room-panel header{align-items:center;gap:10px;display:flex}.party-room-panel header>span{background:#176b4f1a;border-radius:8px;place-items:center;width:32px;height:32px;font-size:16px;display:grid}.party-room-panel header>div{gap:2px;display:grid}.party-room-panel header strong{font-size:11px}.party-room-panel header small{color:#7b8982;font-size:8px}.party-room-panel>p{margin:9px 0 0;font-size:9px;line-height:1.5}.room-result{background:#ffffffbf;border-radius:8px;gap:3px;margin-top:11px;padding:10px 11px;display:grid}.room-result strong{font-size:10px}.room-result span{color:#617269;font-size:9px;line-height:1.45}.room-result.too_small,.room-result.unavailable{border-left:3px solid #ba7145}.intake-complete{background:#eef8f2;border:1px solid #b9d9ca;border-radius:12px;align-items:flex-start;gap:12px;margin-top:16px;padding:18px;display:flex}.intake-complete>span{background:var(--green);color:#fff;border-radius:50%;place-items:center;width:31px;height:31px;font-weight:850;display:grid}.intake-complete>div{gap:5px;display:grid}.intake-complete strong{font-family:Georgia,serif;font-size:17px}.intake-complete p,.required-note{color:#68776f;margin:0;font-size:9px;line-height:1.5}.required-note{margin:8px 0 3px}.mobile-nav{display:none}@keyframes fade-in{0%{opacity:0}}@keyframes slide-in{0%{opacity:0;transform:translate(30px)}}@keyframes rise-in{0%{opacity:0;transform:translateY(10px)}}@keyframes mic-pulse{50%{box-shadow:0 0 0 5px #b343381f}}@keyframes realtime-wave{50%{opacity:.65;transform:scaleY(.35)}}@keyframes realtime-pulse{50%{opacity:.7;transform:scale(.92)}}@media (max-width:1020px){.shell{grid-template-columns:78px minmax(0,1fr)}.brand-lockup{justify-content:center;padding-inline:0}.brand-lockup>div:last-child,.nav-item:not(.active) em,.nav-item{font-size:0}.nav-item{justify-content:center;padding:0}.nav-item .mark{font-size:18px}.operator-card>div:not(.avatar),.operator-card button,.nav-label{display:none}.operator-card{justify-content:center;padding-inline:0;display:flex}.metrics,.cards-grid{grid-template-columns:repeat(2,1fr)}.callback-row{grid-template-columns:39px minmax(150px,1.5fr) minmax(100px,.8fr) auto auto}.callback-row>div:nth-child(4){display:none}}@media (max-width:760px){.shell{padding-bottom:62px;display:block}.sidebar{display:none}.topbar{z-index:20;height:64px;padding:0 16px;position:sticky;top:0}.mobile-brand{display:flex}.mobile-brand strong{font-family:Georgia,serif}.search,.realtime-badge{display:none}.primary-button{padding-inline:12px}.content{padding:26px 16px 38px}.hero-row{flex-direction:column;align-items:flex-start}.store-filter{width:100%}.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.metric-card{min-height:125px;padding:15px}.dashboard-grid{grid-template-columns:1fr}.call-row{grid-template-columns:36px minmax(0,1fr) auto}.call-store,.row-menu{display:none}.status-pill{grid-column:3}.pipeline{grid-template-columns:repeat(2,1fr);gap:12px 0}.pipeline-stage:nth-child(2){border-right:0}.mobile-nav{z-index:35;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#fffffff5;border-top:1px solid #dce2dd;grid-template-columns:repeat(5,1fr);height:62px;display:grid;position:fixed;bottom:0;left:0;right:0}.mobile-nav button{color:#79857f;background:0 0;border:0;font-size:7px;font-weight:650}.mobile-nav button span{margin-bottom:4px;font-size:16px;display:block}.mobile-nav button.active{color:var(--green)}.toolbar-row{flex-direction:column;align-items:flex-start}.callback-row{grid-template-columns:36px 1fr auto}.callback-row>div:nth-child(3),.callback-row>div:nth-child(4),.callback-row .outline-button{display:none}.message-layout,.settings-grid{grid-template-columns:1fr}.thread-list{display:none}.cards-grid{grid-template-columns:1fr}.notification-menu{width:auto;position:fixed;top:62px;left:12px;right:12px}.toast{bottom:76px;left:14px;right:14px}.call-drawer,.lead-modal{padding:20px}.form-grid,.duplicate-pair{grid-template-columns:1fr}.simulator-backdrop{padding:0}.call-simulator{border:0;border-radius:0;width:100%;height:100dvh;max-height:none}.simulator-header{min-height:73px;padding:14px 16px}.simulator-header h2{font-size:20px}.simulator-progress{min-height:52px;padding:0 12px}.simulator-progress li{gap:5px;font-size:8px}.simulator-progress li:not(:last-child):after{width:calc(100% - 42px);right:5px}.simulator-progress 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(max-width:430px){.metrics{grid-template-columns:1fr}.metric-card{min-height:112px}.call-row{gap:9px;padding-inline:12px}.status-pill{padding:7px;font-size:0}.pipeline{grid-template-columns:1fr}.pipeline-stage{border-bottom:1px solid #e8ebe8;border-right:0}.pipeline-stage:last-child{border-bottom:0}.test-call-button{justify-content:center;width:39px;padding:0}.test-call-label,.simulator-header>div>span{display:none}.simulator-progress li{justify-content:center;font-size:0}.simulator-progress li:not(:last-child):after{width:calc(100% - 16px);right:-13px}.simulated-phone{min-height:195px;max-height:220px;padding:15px}.simulated-route{margin-top:13px;padding:10px}.simulator-choice-grid,.simulator-form-grid{grid-template-columns:1fr}.simulator-choice{min-height:105px}.confirmed-profile>header{flex-direction:column}.candidate-card{flex-direction:column;align-items:flex-start}.candidate-card .call-mini{width:100%}.simulation-review>div{grid-template-columns:83px 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1fr;gap:12px;display:grid}.store-editor label.store-check{flex-direction:row;align-items:center;gap:10px;min-height:36px}.store-check input{accent-color:#287659;width:20px;height:20px}.store-field-help{color:#617067;margin:-4px 0 20px;font-size:14px;line-height:1.5}.store-editor footer{border-top:1px solid #dce4de;justify-content:space-between;gap:20px;margin-top:20px;padding-top:20px;display:flex}.store-editor footer>div:last-child{gap:10px;display:flex}.store-editor footer [role=alert],.store-directory-error{color:#9b322b;font-size:16px}.store-directory-error{padding:16px 0}.store-directory-saved{color:#216d4e;font-size:16px}.store-directory-empty{text-align:center;padding:40px;font-size:16px}.store-card-grid{grid-template-columns:repeat(auto-fill,minmax(min(100%,15rem),1fr));align-items:stretch;gap:14px;display:grid}.directory-store-card{--store-accent:#176b4f;--store-tint:#eaf7f0;border:1px solid #d9e1dd;border-top:3px solid var(--store-accent);color:#182d25;background:#fff;border-radius:14px;flex-direction:column;min-width:0;padding:16px 16px 10px;transition:border-color .15s,box-shadow .15s;display:flex;box-shadow:0 3px 10px #163e2410}.directory-store-card[data-tone="1"]{--store-accent:#225faa;--store-tint:#edf4ff}.directory-store-card[data-tone="2"]{--store-accent:#9c4c17;--store-tint:#fff2e7}.directory-store-card[data-tone="3"]{--store-accent:#7751a8;--store-tint:#f4effc}.directory-store-card:hover,.directory-store-card:focus-within{border-color:var(--store-accent);box-shadow:0 5px 16px #163e2419}.store-card-topline{align-items:center;gap:7px;min-height:24px;display:flex}.store-region-tag{background:var(--store-tint);color:var(--store-accent);border-radius:5px;padding:3px 6px;font-size:.75rem;font-weight:800;line-height:1.3}.store-card-brand{overflow-wrap:anywhere;color:#52615a;flex:1;min-width:0;font-size:.8125rem;font-weight:600}.store-card-status{color:#246142;background:#eef7f0;border-radius:20px;flex-shrink:0;padding:3px 7px;font-size:.75rem;font-weight:650}.store-card-status.inactive{color:#655c4d;background:#f4f0e8}.directory-store-card h3{letter-spacing:-.025em;overflow-wrap:anywhere;margin:10px 0 8px;font-family:inherit;font-size:1.125rem;font-weight:750;line-height:1.3}.directory-store-card .store-card-address{color:#47574f;overflow-wrap:anywhere;margin:0;font-size:1rem;line-height:1.45}.directory-store-card .store-card-phone{font-variant-numeric:tabular-nums;margin:8px 0 12px;font-size:1rem;font-weight:650;line-height:1.4}.store-card-facts{border-top:1px solid #e9eeeb;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:10px;margin:auto 0 0;padding:10px 0;display:grid}.store-card-facts dt{color:#5c6b63;font-size:.875rem;line-height:1.4}.store-card-facts dd{margin:4px 0 0;font-size:.875rem;font-weight:600;line-height:1.4}.store-card-timezone{color:#5c6b63;margin-top:2px;font-size:.8125rem;font-weight:400;display:block}.store-card-footer{border-top:1px solid #e9eeeb;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:6px;padding-top:7px;display:flex}.store-room-label{color:#5c6b63;font-size:.8125rem}.store-room-label.available{color:var(--store-accent);font-weight:650}.store-card-edit{background:var(--store-tint);min-height:36px;color:var(--store-accent);border:0;border-radius:7px;padding:6px 10px;font-size:.875rem;font-weight:700}.store-card-edit:focus-visible{outline:2px solid var(--store-accent);outline-offset:3px}.store-card-edit:disabled{opacity:.5;cursor:not-allowed}@media (prefers-reduced-motion:reduce){.directory-store-card{transition:none}}@media (max-width:1200px){.store-editor-columns{grid-template-columns:1fr 1fr}.store-editor-columns section:last-child{grid-column:1/-1}}@media (max-width:700px){.store-editor-columns{grid-template-columns:1fr}.store-editor{padding:18px}.store-directory-heading,.store-editor footer,.store-directory-tools{flex-direction:column;align-items:stretch}}.staff-signin{max-width:540px}.staff-login-options{gap:12px;margin:24px 0;display:grid}.staff-login-options button{justify-content:center;width:100%;min-height:48px;font-size:1rem}.staff-login-options button:disabled{opacity:.6;cursor:not-allowed}.staff-login-options{text-align:left}.staff-login-options>label{font-size:1rem;font-weight:600}.staff-login-options>input{border:1px solid var(--line);width:100%;min-width:0;font:inherit;border-radius:8px;padding:13px;font-size:1rem}.staff-login-options .remember-me{align-items:center;gap:10px;margin-top:6px;font-size:.9375rem;display:flex}.remember-me input{width:18px;height:18px;accent-color:var(--green)}.staff-login-options .remember-note{color:var(--muted);margin:0;font-size:.875rem;line-height:1.5}.staff-signin>p:not(.eyebrow),.staff-signin .legal-gate{font-size:1rem}.brand-logo{object-fit:contain;flex-shrink:0;width:64px;height:64px;display:block}.auth-card .brand-logo{width:180px;height:180px;margin:-18px auto 0}.brand-lockup{gap:8px;padding-inline:0}.brand-lockup strong{font-family:var(--font-geist-sans), sans-serif;font-weight:750}.mobile-brand .brand-logo{width:42px;height:42px}.pwa-install{right:18px;bottom:max(18px, env(safe-area-inset-bottom));z-index:20;border:1px solid var(--line);background:#fff;border-radius:10px;max-width:min(320px,100vw - 36px);padding:10px 14px;font-size:.875rem;position:fixed;box-shadow:0 4px 18px #10271f15}.pwa-install summary{cursor:pointer;font-weight:650}.pwa-install p{margin:12px 0 0;line-height:1.5}.auth-page{padding-bottom:100px}@media (max-width:760px){.pwa-install{bottom:calc(80px + env(safe-area-inset-bottom))}.auth-card{padding:28px 22px}}.operations-link{margin-top:20px;font-size:.9rem;text-decoration:underline;display:inline-block}.auth-links{flex-wrap:wrap;justify-content:center;gap:10px 20px;margin-top:20px;display:flex}.auth-text-button{color:var(--accent,#176d54);font:inherit;cursor:pointer;background:0 0;border:0;padding:10px 0;font-size:1rem;text-decoration:underline}.auth-text-button:disabled{opacity:.55;cursor:wait}.staff-signin .build-label{color:#596761;text-align:center;overflow-wrap:anywhere;margin:1.25rem 0 0;font-size:.8125rem;line-height:1.5}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}